1. Not Satisfied With Your Purchase?

If for any reason you are not satisfied with your purchase, please contact us first and we will do our best to resolve any issues promptly.

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2. Exchange & Return Period

Exchange or return requests must be submitted within 48 hours of receiving your order. Shipping fees for returns or exchanges will be covered by the customer according to their location.

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3. Refund Process

Once the returned item is received at our warehouse and inspected, the paid amount will be refunded in full (excluding shipping fees). Refunds can be processed to your e-wallet, bank account, or via Instapay, based on your preference.

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4. Requirements for Exchange or Return

To ensure a smooth process, please provide the following:

• A copy of the shipping receipt as proof of delivery.
• A clear photo of the item to be returned or exchanged, ensuring it is unused and in its original condition.

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5. Important Notes

• All items that are sealed in their original box must be returned sealed and in the original packaging to be accepted for a refund.
• If your item is incorrect or damaged during transit, please contact us immediately via WhatsApp: 📲 +201009070150 (Mention your order number and attach a photo of the item and the shipping label to speed up the process.)

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6. Additional Inquiries

For any other questions or concerns, please contact us via email: 📧 support@ann-gallery.com